16th Reintegration Puzzle Conference

Perth Convention and Exhibition Centre
1-3 March 2023

Changing Seasons,
Changing Lives

Let’s Stop Creating Prisoners: the Pivot Way

After providing reintegration services since 2004 Pivot Support Services has committed to a collaborative and integrated service model to move “upstream” and address the disadvantage prisoners come from and in doing so hope to stop people becoming prisoners.

The seed for this change was planted at the Reintegration Puzzle conference in Sydney in 2017 when Joe Graffam presented a paper on an ecological model of service provision. Since that time Pivot has spend a significant amount of its own funds on a Pilot program called the Great Southern Community Hub.

This program has had significant success in dealing with client needs and providing them with access to relevant services. Although the Hub was developed as a way of reducing recidivism it has had some huge community benefits overall.

At the last conference Joe and Ian did a joint presentation on the journey of the program. At this conference Ian will be outlining the successes, community/client benefit and revealing the results of a study into the economic impact of the project.


Ian Neil
Chief Executive Officer
, Pivot Support Services

Ian was born and raised in Melbourne but has been resident in regional WA for over 15 years. He is a business graduate from RMIT and cut his corporate teeth in Local Government before establishing his own company focusing on market research and strategic development. An extensive trip around Australia resulted in the family settling in the beautiful coastal town of Albany.

He commenced his current role as CEO of Pivot Support Services seven years ago and now has become a passionate advocate for change in the provision of reintegration services. Under Ian’s leadership Pivot has undergone significant restructure and is now in a position to provide innovative evidenced based services to the community.